Ongoing checks
Account prioritiesReview the account, stock and operational issues covered by your agreement.
How we work
A clear plan. A team to carry it through.
Launching a private label brand, starting wholesale or handing over an existing seller account? We begin with your products, numbers and goals. Then we agree what needs attention, who will handle it and how you will see the progress.
The five phases
From the first conversation to the next decision.
Our ecommerce management process follows five stages. The work inside each stage depends on your starting point and the service you choose.
Understand
Tell us where the business stands and what you want to change.
What we review
- Your products, category and business model.
- Where you sell and what is working today.
- Your goals, budget and available stock investment.
- Your team and the responsibilities you want help with.
You get
A clear view of fit, the proposed lead and the next step.Your part
Share the context and the numbers you already have.Timing
An initial discovery call, with follow-up if we need more detail.Diagnose
Find the priorities before committing to the work.
For a new business
- Product demand and competing offers.
- Supplier options, samples and product requirements.
- Estimated landed costs, marketplace fees and launch needs.
- Assumptions that need testing before stock is ordered.
For an existing business
- Product sales and costs.
- Catalog, listing quality and pricing.
- Advertising, inventory and fulfillment issues.
- Account health and recurring operational gaps.
You get
A written assessment of the priorities, risks and information still needed.Your part
Provide agreed account access, reports and product costs.Timing
Confirmed after reviewing the account size and available information.Plan
Agree what happens first, what it costs and what needs your approval.
Four parts of the plan
- Foundation: Access, product information and urgent account issues.
- Execution: The agreed launch tasks, content work or operational fixes.
- Optimization: Improvements informed by available performance data.
- Growth: Additional products or channels when the business supports them.
You get
A written scope, fees, responsibilities, milestones and reporting plan.Your part
Review the priorities and approve the scope.Timing
Agreed once the diagnosis is complete.Execute
One agreed plan, with clear ownership of the work.
Depending on your route
- Private label: Product research, sourcing, branding and launch preparation.
- Wholesale: Supplier applications, product evaluation, buying and replenishment.
- Account management: Catalog, advertising, inventory, support cases and account health.
- Focused project: A listing rebuild, PPC audit or another defined deliverable.
You get
Progress updates, completed work and a clear list of decisions needed.Your part
Approve agreed purchases and changes; pay suppliers and advertising platforms directly.Review and improve
Use the evidence to decide what happens next.
What we review
- Product sales, costs and contribution where the data is available.
- Advertising, listing conversion and inventory position.
- Account issues, completed work and unresolved dependencies.
- Opportunities to improve the range, spend or channel mix.
You get
Reporting and review meetings at the agreed cadence.Next
Keep what is working, address the gaps and update the plan.Routes
What the first stage can look like.
These are planning examples. Supplier approvals, samples, platform decisions, asset readiness and your feedback affect the final schedule.
Assess the opportunity
Research and costsReview demand, competing offers, supplier options and the likely investment.
Your decision: whether to progress to sourcing or further research.
Develop the plan
Suppliers and samplesPrivate label work covers specifications and samples; wholesale work covers supplier terms and resale permissions.
Your decision: approve the product requirements or supplier terms.
Approve the commitment
First orderReview the order, costs, stock quantity and remaining risks before money moves.
Your decision: approve the purchase in writing.
Prepare to sell
Launch readinessCoordinate the agreed content, fulfillment and advertising tasks.
Your decision: approve the launch plan when the product and account are ready.
Private label and wholesale have different lead times. We agree milestones around the route you choose and revise them when dependencies change.Private label path →Wholesale cycle →
Start with the account
Access and baselineReview catalog, advertising, inventory and account health through agreed permissions.
You receive: the baseline and immediate priorities.
Address urgent gaps
StabilizeWork on restrictions, content issues, stock risks and open support cases.
You receive: the action list and decisions requiring approval.
Improve the operation
ExecuteCarry out the agreed campaign, listing and inventory work.
You receive: documented changes and progress updates.
Review the evidence
RefineAssess available results and decide where further work or investment makes sense.
You receive: the next priorities and review plan.
We assess what is working before changing it. Urgent issues may need action immediately; larger changes follow the agreed plan.Management, first 30 days →
Define the job
Scope and quoteConfirm the deliverables, inputs, revisions, implementation responsibilities and fee.
Your decision: approve the written scope.
Review the starting point
AuditIdentify the content, campaign or account gaps relevant to the project.
You receive: the agreed audit and recommendations.
Create and implement
DeliveryComplete the work, review it with you and support the agreed implementation.
Your decision: approve the final deliverables.
Assess the outcome
ReviewWhere included, review available data after the changes have had time to gather evidence.
Your decision: hand over, refine or move to ongoing support.
A project has a defined finish. Ongoing management is a separate scope, agreed only if you need it.Listing optimization →PPC management →
Cadence
Know what is happening without chasing for an update.
We agree the communication schedule, responsible people and escalation process before work starts.
Weekly update
Progress and decisionsWhat changed, what comes next and what needs your input.
Monthly review
Results and contextConnect completed work with sales, advertising, inventory and costs.
Planning review
Next prioritiesRevisit the scope and investment as your business develops.
Support hours and response expectations are confirmed in your agreement.
When it goes wrong
A problem needs a response and a next step.
We document the issue, assess the impact and explain what we can do, what you need to provide and what depends on another party.
Account notice
Review the evidenceCheck the notification, supporting records and available response options. Escalate to a specialist where the issue falls outside the agreed scope.
Supplier or sample issue
Reassess before committingExplain the problem, review alternatives and the cost or timing of a change. Purchases still require your approval.
Performance below plan
Review and adjustCompare the evidence with the original assumptions. Recommend changes, further testing or a pause where appropriate.
What stays yours
Your business stays yours.
Your seller accounts, stock and supplier relationships stay in your name. We document ownership and handover of commissioned brand assets, listing work and reports in the agreement. If the engagement ends, your business can continue with the records and access it needs.
What we need from you
We need access, information and timely decisions.
We use agreed account permissions rather than shared passwords. You provide relevant product costs, supplier terms and business information, fund stock and advertising directly, and approve the decisions reserved for you. We flag missing information or approvals that could affect delivery.
How we charge
Choose the support your business needs.
We recommend the engagement type after understanding the work. Deliverables, fees and third-party costs are set out before you commit.
Fixed-scope project
A defined piece of work, such as a listing rebuild, advertising audit or marketplace setup, with an agreed fee and finish.
Ongoing management
Recurring account operations and agreed improvements, with a monthly scope and reporting schedule.
Launch support
A private label or wholesale launch planned around the product, sourcing requirements and work involved.
Our fees are quoted separately from stock, freight, testing and advertising costs. You pay those costs directly. We do not charge a percentage of your advertising spend, revenue or capital.
The engagement type, deliverables and fee are agreed in writing before work starts.
What you receive
Written work you can review and use.
Your scope identifies the documents and assets you will receive. Depending on the engagement, these can include:
Product assessment
Research, assumptions and reasons to progress, investigate further or stop.
Cost model
Product, freight, marketplace and other relevant costs, with the assumptions visible.
Purchase record
Supplier, quantities, cost and approval for an agreed order.
Progress report
Completed work, performance context, outstanding issues and next priorities.
The examples shown are illustrative templates, not client results.See them in full →
Fit
When we may not be the right fit.
The work needs realistic expectations, relevant information and a clear approval process.
- Owners expecting returns without active business decisions.
- Businesses unwilling to share relevant costs and account information.
- Sellers seeking shortcuts around supply records or marketplace requirements.
- Launches without a plan for stock, advertising and ongoing operating costs.
Questions
Before the call.
How does onboarding work?
We begin with a discovery call, confirm the proposed scope and request the information needed for an assessment. Before work starts, we agree access, responsibilities, fees and the first priorities.
Do you need my account password?
No. We use the user-access options available in the relevant platform and request the permissions needed for the agreed work. You retain control of account ownership and access.
Can I start with one project?
Yes. A listing optimization project or PPC audit can be scoped separately from ongoing management. Deliverables, revisions, timing and any follow-up review are agreed in writing.
Do you work with sellers outside the US?
Yes. We support Amazon operations in the US, UK, Europe and selected Middle East marketplaces, with scope confirmed for the account. Walmart support is for the US marketplace. Calls are arranged around the working schedule agreed with you.
How are fees and timelines agreed?
They depend on the work, account size and delivery requirements. We provide a written scope and quote, explain external costs and identify dependencies such as supplier approvals, assets and marketplace reviews.
Tell us where you want the business to go.
Share your idea, account or immediate priority. We’ll discuss the work involved and the most useful next step.